Any Wlkata education products that are purchased legally or obtained for free through operational activities, if found defective, have access to the warranty service provided by Beijing Tsinew Technologies Co., Ltd. (hereinafter referred to as Wlkata) or Wlkata-authorized agents.
(1). 1-Year Warranty for Wlkata robot arm,
(2). 3-Month, 6-Month, or 1 Year-Warranty for According Spare Parts
(3). Consumables Not Covered Under Warranty
III. Proof for Warranty
(1). Purchase Invoice: the sales invoice issued by Wlkata or an authorized agent.
(2). Ex-Factory Date: ex-factory date is the date the product leaves the factory, which can be acquired through Wlkata serial number. If a customer fails to provide a valid invoice or related proof, the delivery date from China is the start of warranty date, which means your goods deliver it from China on August 1st, 2020, the start of warranty date from August 1st, 2020 to July 31st 2021.
IV. Scope of Free Warranty
As long as you can meet one of the following conditions, you will be covered under free warranty.
(1). Be able to provide valid proof and confirm that during the warranty period, there are non-human performance failures or quality problems caused by the third-party software approved by Wlkata.
(2). Have already paid for warranty extension and confirm that during the warranty extension period, there are non-human-caused performance failures or quality problems caused by the third-party software approved by Wlkata.
(3). After customers have paid for the warranty, Wlkata provides a 90-day warranty for the replacement parts.
V. Scope of Paid Warranty
As long as you can meet one of the following conditions, you will be covered under paid warranty.
(1). The product exceeds the warranty period;
(2). Unable to provide proof for warranty and valid invoice, except those that can be proved within the warranty period;
(3). The content on the warranty proof is altered or does not match the physical identification of the product;
(4). Product failures caused by a lack of proper use and maintenance according to the user manual;
(5). Product failures caused by disassembly, maintenance, modification unauthorized by Wlkata;
(6). Improper use including immersion in liquid, dampness, mold, insect damage or animal chew;
(7). Damage caused by force majeure.
VI. Shipping Costs
(1). Wlkata bears the back-and-forth shipping costs incurred within the scope of free warranty.
(2). Wlkata bears the shipping costs of sending back the repaired products incurred within the scope of paid warranty.
VII. Warranty Extension Policy
Wlkata supports paid warranty extension when a customer wants it. How much the warranty extension costs and how long it lasts shall be subject to the negotiation between Wlkata and the customer.
IX. Interpretation of Warranties
Wlkata reserves the final right to interpret and modify this warranty policy. Without informing its customers, Wlkata has the right to make necessary changes to all warranty information, product performance and specifications, all of which shall be subject to the latest notice on Wlkata official website: www.wlkata.com